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After filing my extended warranty claim with American Express on my broken laptop computer, I received the following message today:
AMEX Assurance Company
Post Office Box 981553
El Paso, TX 79998-9920
1-800-225-3750 Toll Free Phone
October 25, 2010 1-800-858-5971 Toll Free Fax
Thank you for choosing to use your American Express Card for your purchases. We are pleased to inform you that payment has been approved for your Extended Warranty program claim. Your payment of ($*****) has been processed as a credit to your American Express Account. If you have any questions, please call your Extended Warranty program Customer Service Department at 1-800-225-3750. A representative is available to assist you 24 hours a day, seven days a week.
In addition to the Extended Warranty program there are many other retail, travel and customer service benefits that are available to American Express Cardmembers, so be sure to use your American Express Card for all of your purchases.
Thank you again for using your American Express Card!
Your Extended Warranty program Claims Examiner
As previously mentioned, paying for electronics using AMEX or another qualified credit card automatically doubles your warranty, and the claim was quick and painless. I highly recommend them!
I'm coming to believe that planned obsolescence is becoming very, very increased in our consumer goods.
Anyone else notice a certain type of item that always breaks down after a suspicious period like 2 years such as vacuums, computer printers, etc.
I think the issue is more that consumers want items cheap, with a low price and then cheap, few people ever look at reliability ratings or the quality of an item, it comes down to how big of a tv can I get for $XXX
Manufacturers will meet that demand.
As for vacuum cleaners, a lot of older stuff used to be really sold by word of mouth/ reputation. Manufacturers also used to care about reliability and consumer complaints. now it only matters if it becomes a HUGE issue and the situation works it's way up to top management it seems.
Originally Posted by ArizonaBear
The computer printer thing does piss me off especially in light of ink cartridges costing almost as much the device.
in 2000 the standard mid-level printer HP ink cartridge held about 40ml of ink, today the high end of consumer grade HP printers hold about 20ml of ink, with the lower end having about 12ml