Originally Posted by fstrsbro
My main problem with More Beer is that the staff seems to brush you off if they do not recognize you as a "regular". I have gone up there 3-4 times and they always seem to be having a great time with one or two customers while ignoring those of us that may need/want a little more guidence or just dont come into the store every week.
And when you bring this to the manager's attention (nameless), he treats you as if it's a big joke....and every time thereafter that you see him. He runs it like it's his own personal clubhouse. This attitude reflects in most of the staff. My (non-Caucasian) girlfriend now refuses to go inside due to this rudeness. I hate to play the race card, but maybe there is something to it.
We have dropped a decent amount of cash there. There is only one guy that we can deal with who treats us with respect, Corey(?). Corey should be the manager if B3 is so big on customer service. And the email customer surveys probably aren't even read by anyone because nothing has changed.
+1 to ubermick on the shopping list thing, but I still get the attitude. I don't think it's a big deal for them to crush a small amount of grain for me. Corey always does it with a smile and always treats my lady with respect. That's all I ask for - respect. I work damn hard (in customer service, no less) for my money. I would be written up in a New York second if I had the attitude with my customers that these guys do.
Tip for B3: Just because your prices are cheap(er), doesn't give you free license to be an Ahole.