Sorry you're service wasn't a pleasant one at the store level. Since i work in the IS dept at corporate level I have very little connections w/ the stores other than tech issues/cust acct issues.
McCoys generallys serves companies who have lots of money, when they buy in bulk they save more money. So we tend to cater to them. Home depot and lowes are for the ppl who like to get in and get out, McCoys on the other hand is for the do it your-self.
We're 85 stores strong, in 5 states....our business clientel is great, consumer doesn't compare too much to lowes/or mccoys.