I used to work for the Stankmeister and I believe what the original poster said is true. I don't KNOW it, but I believe it. I believe it due to extreme circumstantial evidence I witnessed. I also know I got the WURST butt chewing in my life from the Stanker after I was honest with a customer. That place is a rip off. Even if you get a good salesperson who deals honestly, they will RAPE you in finance!!!! They even rip off their own salespeople. After I left SM Toyota, I started at Champion Toyota in Austin. Although I no longer work there, I can tell you it was the COOLEST place I've ever worked. The difference is like night and day, no lie. Just to keep it real, a dealership is a dealership is a dealership. There are some cool people working at Champion, though.
I agree; they suck. I was just under 36,000 miles and had a couple minor things that I needed fixed before the warranty ran out on my Tundra. I brought it in and they were unable to reproduce one of the problems after having the truck for the day, so they did not fix it.
A week or so later, at about 35,980 miles, I brought it in again and reproduced the problem for the service manager. He told me that they would have it fixed in about 30 minutes. So, my wife and I waited.
I don't remember the knucklehead service manager's name off the top of my head, but after several hours he told me that they were unable to track down the problem and that if I drove off the lot (I was not in a position to leave the truck there for an extended period of time) and went over 36,000 miles, they would no longer be able to repair the truck under the warranty.
I politely pointed out that the law is pretty clear that if the problem occurs while the vehicle is under warranty, it is covered by the warranty. He told me that this was not Toyota's policy. I told him that it might not be his policy, but it was the law. He told me that they would not fix it under the warranty if I drove the truck anywhere.
Eventually, one of the techs told me that if I brought it back when I had time to leave it, they would fix it under warranty. I'll be contacting Toyota about the idiot running that department and I'll probably buy my next Toyota in Austin or San Antonio.