When my Coleman step ladder fell over and the tool tray broke I found that the Coleman name was being used by a licensee. A licensee that wouldn't stand behind the ladder and by its own words doesn't even carry the tool tray as a spare part.
A customer's first point of action is to return the product to the storefrom where it was purchased as we are not a retailer, but a supplier.
While we stand behind our products for manufacturing defects, our products
are not warranted for miss use(sic). If a glass cup falls off the table and
breaks, it is not covered by a manufacturer warranty. This is a similar
case. Some of our products such as stainless steel bottles are made for
hard impacts and rough handling, but not all of our items are made that way.
Customer Service Department
Allied Imex, Inc.
310-538-1964 X 202
I emailed the Coleman Company and received this response;
Thank you for contacting Coleman. I would be more than happy to assist you today.
I apologize for the inconvenience. We do not manufacture these products. We would not offer parts for these products. They are manufactured and distributed by a different company and we are in a licensing agreement with them to put our name on their product.
For information on Vacuum Bottles, Jugs, Folding Stools, Folding Trolleys, Folding Tables, Plasticware, Blankets and Umbrellas, please contact:
Allied Imex Corp.
1530 W El Segundo Blvd.
Gardena , CA, 90249
Toll Free: 1-888-649-1153
Allied Imex Corp. manufactures those products under license of Coleman and handles repair parts and warranties on those items.
If you need further information, please visit us online at http://www.coleman.com.
Since my ladder was a gift I think purchased in Pigeon Forge, TN I can't return it to the store of purchase even though a broken tool tray is probably a safety hazard since I grasp it when mounting the ladder. I guess I'll just avoid Coleman products if I have a choice.