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Old 02-10-2013, 06:53 PM  
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Missouri
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Dell rip off

My wife gave $1500 for a new laptop in November. It quit after 2 weeks. All you get when you turn it on is a gray screen. She has been fighting with them since then. They refuse to fix it and refuse to give a refund. She had even paid extra for a warranty that was to cover anythng. Buyer beware.
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Old 02-12-2013, 08:33 AM  
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VA
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Unfortunately this appears to be a major issue with Dell.

They have gotten too big for their britches and now their customer support has gone to absolute ****. I am forced to deal with them at a corporate level with my job, as they are the 'reseller' of our products. So now when I need tech support, I have to call THEM as opposed to the manufacturer.

Oh, that and I usually average around 4 different sales reps in a given year (seriously high turnaround)
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Old 02-12-2013, 09:09 AM  
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Missouri
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After another 4 hours on the phone, they agreed to have a local tech replace the CD/DVD drive so that the OS can be re downloaded. Yes, it doesn't run on a new computer.
We have three other 17" Dell laptops w W7 here that work fine. The problem one has W8, only because Dell no longer will sell W7.
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Old 02-12-2013, 11:45 AM  
MRB
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You couldn't pay me to own anything Dell. Always had major problems with most of them and quit using their products over 10 years ago.
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