My beef is mostly with Cooley Mazda in East Greenbush, NY and Mazda Corporation.
We purchased my older son's car, a brand new 2006 Mazda 3 at Cooley Mazda. Then returned to Cooley and purchased a new '07 Volkswagon Jetta
from Cooley for our youngest son a year later.
In late October 2010, I get an urgent call from Justin who owns the Mazda 3 and who is currently attending graduate school in Florida. "Dad, my car is doing some strange stuff! The lights and windshield wipers are all on when I start my car and I can't turn them off. Also, the car smells like it's burning!
What do I do?"
Well, I instructed him to get it towed to a Mazda dealer in Florida. It turned out that the relay/fuse control module had gone bad. (My thoughts are that this was a manufacturer defective item.) This car had a manufacture warranty for 4 years, 50,000 miles. He had 60,000 miles on it at the time. Also, there were no after market electrical items added. Completely stock.
The repair cost me $700, I paid it because he is going to college.
I tried to get some relief through Mazda by calling their corporate customer relations department.
Their response was, "We're sorry, your warranty has expired and you didn't show customer loyalty by getting your oil changed with the dealer."
Basically, this was the same response I got from Cooley Mazda. I didn't show customer loyalty by getting my oil changed with their dealership.
WASN'T PURCHASING TWO VEHICLES FROM COOLEY CUSTOMER LOYALTY?
Also, what doe's having your oil changed have to do with an electrical problem?
Your experience or thoughts?