I eat there occasionally, but never had anything botched. My wife did hit the drive-thru and they were out of a lot of stuff. Must've been delivery day or something.
I have been (for 2 semesters now) trying to find local restaurants to eat for lunch. I usually avoid JitB, but when I feel the need for an ultimate cheeseburger, that's where I go. It's close, and pretty consistant.