After another 4 hours on the phone, they agreed to have a local tech replace the CD/DVD drive so that the OS can be re downloaded. Yes, it doesn't run on a new computer.
We have three other 17" Dell laptops w W7 here that work fine. The problem one has W8, only because Dell no longer will sell W7.
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AKA....Rusty, Floorist, etc.
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