The Telephone Museum features different items related to the telecommunications industry and its history. These items are mostly static displays but visitors to the Museum will also get to view working equipment.
As the Museum aims to provide an engaging demonstration of the social and technical significance of the telephone network from 1876 up to the present, the Museum also features working switching systems that have live, working telephones connected. Visitors can freely make a call just by following instructions specified for each telephone. For those who are thoroughly interested with the telephone system, the Museum is able to present the technical processes and systems that are behind phone calls. It feature manual switchboards, Strowger Automatic Systems, the North Electric All-Relay Systems, Crossbar Systems, and many more.
The collection found within the Museum were given by the New England Telephone as well as its successors, other Independent Telephone Companies in New England, and individuals who made donations including photos, crucial documents, and many more. Through these displays, the visitors get a Museum experience that enlightens them on what technically goes on in a single phone call.